OROGOLD Los Angeles

Customer Experience

Orogold Los Angeles – Customer Experience

OROGOLD Cosmetics solely concentrates on offering its customers with unique product solutions that allow them to enjoy timeless beauty while addressing specific skin care concerns as well. The 24K gold present in each and every one of our products is not just a reminded of the luxury that awaits you in the product, but also a reminder of the luxurious services that OROGOLD offers from the beginning right up till the very end. Orogold strikes gold when it comes to setting standards for offering its customers with the ultimate customer experience that a brand has to offer.

OROGOLD - Shopping Experience

The company strives to ensure that people, irrespective of their location, have access to the OROGOLD experience. This is one of the main reasons we chose to open up our product lines to eCommerce as well. You can simply visit our websites, select a product and get it delivered to your homes. Confused on what products to use? Need some help in choosing the right products, but don’t feel like visiting the store? Give us a call or shoot us an email and we would be more than happy to help. You would be put in touch with our skin care specialists who would help you understand your concerns and also offer valuable inputs on what products should suit your skin.

OROGOLD believes that proper customer service is the most straightforward way of gathering a loyal customer base in the market. The company has employed the best technologies, highly trained staff and unique customer service methods to boost their customer service satisfaction ratings and ensure that their service strikes gold just like their products manage to.

It all starts the moment you step foot into our gold standard showrooms. We definitely concentrate on ensuring that the rich decor matches our brand promise – complete luxury. We also ensure that the customer service personnel match our service guarantee – offering our customers with royalty-like treatment.

OROGOLD - Main Place

OROGOLD – main place Santa Ana

You are greeted into the OROGOLD store and offered free product trials to understand what our products have to offer for yourselves. You can also choose to enjoy a luxurious facial that is completely customized to your skin and uses OROGOLD products which should help to transform your skin. This doesn’t just give you 40 minutes of complete luxury, it also allows you to understand the effects our products can have on your skin.

The OROGOLD experience doesn’t end there. You can always get in touch with our headquarter personnel via email or telephone for any support that you require. OROGOLD believes in addressing your concerns within 24 working hours and ensures that answers to your problems are found as quickly as possible.

If you find that a product has not offered you with the benefits that it promises, you can always get in touch with the company headquarters. You shall be introduced to a dedicated representative who shall look into your problems and offer you a full refund.*

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